Shipping Info

Order Processing:

Because of COVID the current volume of purchases has increased immensely which has slowed transit. In addition, our main warehouse fulfillment center unexpectedly closed. We have scrambled to get our inventory to a new fulfillment center but the visibility and process times are not what we normally have.

In most cases orders will be picked, packed and prepared for the carrier to pick – up within 2-4 business days. Once a tracking number is established you will be emailed immediately to keep an eye on your package.

We thank you for your patience.

Domestic Shipping:

Products may be shipped via UPS, USPS, FedEx or DHL. Standard and Expedited shipping times are 3-5 business days. Express shipping times are 2-3 business days.

APO/FPO and P.O. Box will generally be delivered by the USPS or via UPS Ground.

ServiceDelivery Commitment
UPS GroundBased on distance to destination1-5 Business Days
UPS 3 Day Select®By end of day3 Business Days
UPS 2nd Day Air®Typically by end of day2 Business Days
UPS 2nd Day Air A.M.®Typically by 10:30 a.m.2 Business Days
UPS Next Day Air Saver® Typically by 3:00 p.m. Next Business Day
UPS Next Day Air®Typically by 10:30 a.m. Next Business Day
UPS Next Day Air® Early A.M.® As early as 8:00 a.m Next Business Day

International Shipping:

International Shipping service is via UPS or USPS depending upon shipment weight and destination. APO/FPO and P.O. Box will be delivered by the USPS. International can take an additional day to leave the warehouse.

ServiceDelivery Commitment
UPS Worldwide Expedited By end of day 2-5 Business Days
UPS Worldwide SaverBy end of day1-3 Business Days
UPS Worldwide ExpressBy 10:30 a.m. or 12:00 noon1-3 Business Days
UPS Worldwide Express PlusTypically by 8:30 or 9:00 a.m.1-3 Business Days

Saturday Deliveries:

International Shipping service is via UPS or USPS depending upon shipment weight and destination. APO/FPO and P.O. Box will be delivered by the USPS. International can take an additional day to leave the warehouse.

APO & FPO Service:

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.

Defective or Damaged Item Return Policy

All defective or damaged products must be returned to the manufacturer for exchange within six months of the purchase date. We recommend that you keep your invoice as your proof of purchase.

Crossover Symmetry does not supply a return shipping label for damaged/broken products after use. Return shipping labels will be provided only in the instance of a 30-day return or incorrect package items.

Purchase Orders (PO's)

Crossover Symmetry does accept Purchase Orders. Purchase order must be received within 30 days of the date of the purchase order and must have correct remittance address on it.