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Terms and Conditions of Participation

 

ArmCare Terms and Conditions (Consent of Individual Participant and Liability Waiver)

The individual whose name appears below (“I” or “Participant”) desires to participate in the ArmCare Program (“Program”) utilizing applications and software provided for computers, tablets, and smartphones developed by or for CROSSOVER SYMMETRY, LLC., a Florida corporation (“FitWorks”), d/b/a ArmCare for the purpose of protecting my arm, building strength, and optimizing my performance as an overhead athlete.

I understand that the Program was developed based on evidence-based research. The goal of my participation is to frequently monitor my arm strength throughout the year to identify changes consistent with fatigue and poor recovery. The Program also tracks strength gains over time to support my development and durability as an overhead athlete. Using this data, the app’s algorithm determines when to reduce throwing workloads and strength training stimulus and when to push harder. The ultimate goal is to significantly reduce my risk of injury and optimize my performance.

The Program uses a dynamometer device and an integrated IMU sensor to frequently measure my arm strength, fatigue, and recovery. These metrics are displayed in the app’s home screen dashboard, giving me real-time feedback on my arm health and readiness to throw. I understand that the Program includes:

  • Personalized Alerts: The app’s alert system uses color-coded signals (Royal Blue, Yellow, Magenta, Teal) to guide me on how to adjust my throwing and training workload.

    • Yellow or Magenta alerts on strength or balance indicate areas that need improvement and may require workload adjustments.

    • For fatigue and recovery, alerts indicate when to modify workloads, reduce throwing volume, or stop throwing completely.

  • Strength and Performance Tracking: The app tracks my overall arm strength (Arm Score), Strength Velocity Ratio (SVR), and individual muscle group strength to identify weak links and guide my training.

  • Fatigue and Recovery Monitoring: The app uses my exam data to track how well my arm recovers between outings. If my fatigue or recovery levels indicate increased injury risk, the app recommends workload adjustments, reduced throwing, or rest.

  • Throwing Adjustments and Pitch Counts: The app generates individualized throwing workload recommendations and pitch count guidance based on my strength, fatigue, recovery status, injury history, and other factors to keep my arm healthy and performing at its best.

I acknowledge that following these app-generated throwing workload adjustment recommendations is critical to maximizing the benefits of the Program and maintaining eligibility for the ArmCare Shield Program, which provides supplemental protection for qualified throwing-related injuries requiring surgery.

Prior to participating in this Program, I have been advised by ArmCare to consult my own physician or other health care professional to confirm my suitability to participate.

ArmCare Shield Program (Optional Protection Benefit)

The ArmCare Shield Program is a first-of-its-kind protection initiative for amateur overhead athletes. It provides a $10,000 cash benefit if I suffer a throwing-related arm injury requiring surgery—provided I meet all compliance requirements using the ArmCare system.

Important Disclaimer:
 I understand that just because the ArmCare App indicates that I am “Eligible” for Arm Shield coverage based on my testing and training compliance, this does not mean that I am automatically qualified for the payout. I acknowledge that there are additional eligibility requirements—such as medical history, age, proper injury reporting, program compliance, and other factors—that must be fully verified before any benefits can be approved. ArmCare reserves the right to investigate all claims to determine final eligibility for the ArmCare Shield payout.

Eligibility Requirements:

  • Age & Status: Must be 22 years old or younger at the time of injury and a non-professional, amateur athlete.

  • Minimum Usage & Ongoing Compliance (10-Week Rule):

    • Pitchers (weeks with throwing activity):

      • Minimum of 2 Fresh Exams and 1 Post Exam per week using the ArmCare app.

      • Fresh Exam: Must be completed before every high-intensity throwing day (Velo Days, bullpens, games). This means the Fresh Exam must be done on the same day as the throwing session, ideally right before throwing begins. A Fresh Exam taken the day before or after does not meet this requirement.

      • Post Exam: Must be completed after every game pitched and Velo Day. This means the Post Exam must be done on the same day as the throwing session, ideally within 30 minutes of the last throw or pitch. A Post Exam taken the next day does not meet this requirement.

    • Pitchers (weeks with no throwing activity):

      • Must complete at least 1 Fresh Exam each week to maintain compliance. This ensures that arm strength is continuously monitored, allowing the app to optimize arm care training and adjust future workload recommendations.

    • Position Players:

      • Minimum of 1 Fresh Exam per week using the ArmCare app.

      • Fresh Exam: Must be completed before every Velo Day, on the same day as the throwing session.

      • Post Exam: Must be completed after every Velo Day, on the same day as the throwing session.

    • Training:

      • Minimum of 3 ArmCare custom training sessions per week (strength, recovery, or hybrid) using ArmCare equipment (shoulder bands, plyoballs, hip/core bands).

      • Rest days do not count toward the 3 custom training sessions requirement.

      • Training must include the custom plan in the app (not just the warm-up/Prep section). Skipping or partial completion of training does not fulfill this requirement.

    • Throwing Adjustments:

      • Must follow all app-generated throwing workload adjustments. Failure to follow these recommendations—such as skipping exams, ignoring recommended adjustments, or continuing to throw against app guidance—results in loss of eligibility.

  • Pain Protocol: Never throw through pain. If pain occurs, athletes must stop throwing immediately and follow guidance in the Eliminating Pain and Soreness course on ArmCare.com. Continuing to throw through pain, even if tolerable, disqualifies eligibility.

  • Missed Requirements & Re-qualification:
    After completing the initial 10-week compliance period, athletes must continue meeting all weekly requirements to remain eligible.

    • Missing 1 week → requires 2 consecutive weeks of perfect compliance to regain eligibility.

    • Missing 2 consecutive weeks → requires 4 consecutive weeks of perfect compliance to regain eligibility.

    • Missing 3+ weeks within any 8-week period → restart the entire 10-week compliance period.

    • Injuries that occur before or during the initial 10-week period do not qualify.

    • Injuries that occur during non-compliant weeks or while regaining eligibility also do not qualify.

    • Clarification: “Perfect compliance” means meeting all testing, training, and throwing adjustment requirements exactly as outlined above.

  • Velocity Program Clearance:

    • Must pass all items on the ArmCare Velocity Checklist before participating in any velocity program.

    • Athletes under 17 are advised not to use weighted balls.

    • When participating in a velocity program, athletes must:

      • Complete a Fresh Exam and a Post Exam for every throwing session. Both exams must be completed on the same day as the throwing session—Fresh Exam before throwing begins and Post Exam after throwing ends.

      • Follow all app-generated throwing workload adjustment recommendations.

      • Failure to complete exams or follow adjustments disqualifies eligibility.

  • Medical History & Pre-Existing Conditions: Not eligible if the athlete has had prior surgery on their throwing arm or has seen a medical professional in the past 24 months for pain, soreness, or injury in their throwing arm. If medical records are incomplete or conflicting, ArmCare reserves the right to request additional documentation or medical clearance before determining eligibility.

Injury Reporting Requirements:

  • Report the injury in the ArmCare app within 7 days of onset.

  • Notify ArmCare via email at support@armcare.com, subject line: “ArmCare Injury Occurred.”

  • Submit a claim form before surgery using the link in the ArmCare.com footer.

  • Claim Form Requirements:

    • Confirmation of compliance with all eligibility requirements.

    • Coach contact information.

    • 10 weeks of pitch count data from GameChanger, DiamondKast, or another verified tracking tool.

    • Note: Failure to meet all three requirements disqualifies the claim.

Covered Scenarios & Limitations:

  • What’s Covered:

    • $10,000 payout for throwing-related injuries requiring surgery, if surgery is the only viable option to return to play.

      • The decision regarding whether surgery is the only viable option is based on medical documentation provided by the athlete’s treating physician. ArmCare reserves the right to request a second opinion before approving the claim.

    • Injury must occur during compliant use of the ArmCare app.

    • No partial or prorated payouts.

  • What’s NOT Covered:

    • Non-surgical injuries or treatments (e.g., physical therapy, rehab, injections, bracing, taping, or imaging without surgery).

    • Non-throwing injuries (e.g., contact injuries, falls).

    • Non-compliance or rule violations (e.g., skipping exams/training, ignoring adjustments, throwing through pain, not completing educational courses, using weighted balls without clearance).

  • This program does not cover lost income, signing bonuses, future opportunities, or full medical costs.

  • ArmCare reserves the right to request additional documentation to confirm eligibility and injury details.

  • This program is supplemental and is not a substitute for medical insurance.

  • Payment Timing: If a claim is approved by Crossover Symmetry LLC after a thorough investigation, payment will be made within 30 days of claim approval.

Additional Terms

General. The Program and any related computer software, applications, or website is designed for educational purposes only and is not engaged in rendering medical advice. The information provided through the Program should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional health care. I understand that if I have or suspect that I may have an injury or other health problem, I should consult my own health care professional or provider. In particular, if I am experiencing a medical emergency, I should discontinue my participation in the Program and immediately call 911 for assistance. ArmCare and its affiliates have no liability, obligation, or responsibility to any person or entity for any loss, damage, or adverse consequence alleged to have happened directly or indirectly as a consequence of using the Program.

For ArmCare usage: If I am a professional overhead athlete, I have my organization’s medical staff consent to use the ArmCare App/equipment. I have been examined by a medical professional and have been given clearance to proceed to perform all recommended exercises and assessments. I agree not to use this system if I have a known, current throwing-related injury. With the above consent, I hold harmless ArmCare.com and Crossover Symmetry from any and all injuries, whether perceived or real, to my throwing arm or shoulder.

No medical advice
 1.1 The Program provides general information only and does not constitute providing medical or health care services of any kind, nor engagement in human subjects research.
 1.2 The information provided in the Program is not medical advice and should not be treated as such.

No warranties
 2.1 The information from the Program is provided without any representations or warranties, express or implied.
 2.2 Without limiting the scope of Section 2.1, there is no warranty or representation that the information in the Program:
 (a) will be constantly available, or available at all; or
 (b) is true, accurate, complete, current, or non-misleading.

Medical assistance
 3.1 I must not rely on the information in the Program as an alternative to medical advice from my physician, physical therapist, or other healthcare professional.
 3.2 If I have any specific questions about any medical matter, I should consult my physician, physical therapist, or other healthcare professional.
 3.3 If I think I may be suffering from any medical condition, I should seek immediate medical attention.
 3.4 I should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information provided to me in the Program.

Interactive features
 4.1 The Program may include interactive features that allow users to communicate with ArmCare or to access additional information designed to be responsive to the user’s input.
 4.2 I acknowledge that, because of the limited nature of communication through the Program’s interactive features, any assistance or additional information I may receive using any such features is likely to be incomplete and may even be misleading.
 4.3 Any assistance or additional information I may receive using any of the Program’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

 

Waiver of Liability
By proceeding with the registration, login, or use of the ArmCare app, I acknowledge that I have read and agree to the Terms and Conditions above. I understand that by using the app, I waive, relinquish, and release unto Crossover Symmetry LLC d/b/a ArmCare and all its affiliates, subsidiaries, owners, managers, officers, employees, and contractors from any and all loss, damage, cost, expense, or injuries that may occur during the course of the Program.

I understand that while one of the goals of the Program is to prevent injuries, there is and can be no guarantee of any kind that injury may not occur to me in the future, since there are multiple factors contributing to such events.

I further represent and warrant to ArmCare that I am at least thirteen (13) years old as of the date I create my account or proceed with using the app. If I am a parent or legal guardian creating an account on behalf of a minor, I verify that I have legal authority (legal custody) to give permission for this child to participate in the ArmCare Platform and I do give such permission.