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Privacy Policy

ArmCare Privacy Policy

Last Updated: October 14, 2025

Overview

Crossover Symmetry LLC, doing business as ArmCare (“ArmCare,” “we,” “our,” or “us”), is committed to protecting your privacy and maintaining trust. This Privacy Policy describes how we collect, use, and safeguard information from users (“you” or “User”) of our website, mobile applications, and software (collectively, the “Service”).

This Privacy Policy applies to all products and services offered by ArmCare and is incorporated into our Terms of Service.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • User account credentials

  • Performance-related strength and throwing data

We do not collect or process Protected Health Information (PHI) as defined under HIPAA.

1.2 Non-Personal & Technical Information

We may automatically collect:

  • Browser type, device identifiers, IP address

  • Operating system and internet service provider

  • Usage patterns (e.g., pages viewed, app interactions)

1.3 Cookies, Pixels, and Tracking Technologies

We use cookies, SDKs, tags, and pixels (including the Meta (Facebook) Pixel) to:

  • Analyze how you use the Service

  • Improve performance and user experience

  • Deliver and measure advertising on third-party platforms

  • Associate your activity with your account or email address, where permitted

You can opt out of certain tracking:

Where required by law, we will obtain your consent for advertising cookies and tracking technologies.

2. How We Use Your Information

We may use your information to:

  • Provide and operate the ArmCare platform and services

  • Respond to customer inquiries and support requests

  • Improve app features, performance, and content

  • Send transactional or marketing communications (only with your consent where required)

  • Deliver personalized training and performance insights

  • Comply with legal or regulatory obligations

We do not use your data to provide medical advice.

3. How We Protect Your Information

We use administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption in transit and at rest

  • Secure authentication and access control

  • Regular security assessments aligned with the Higher Education Community Vendor Assessment Toolkit(HECVAT) framework

While no system is completely secure, we maintain security programs designed to reduce the risk of unauthorized access.

If a security incident occurs, we will comply with applicable breach notification laws, including those of the State of Florida.

4. Data Sharing

We do not sell personal information.
We may share limited information:

  • With trusted third-party service providers who assist us in operating our platform (e.g., hosting, analytics, communication tools).

  • With advertising platforms (e.g., Meta) to deliver personalized advertising, in accordance with their privacy policies.

  • As required by law, regulation, or legal process.

All third-party providers are contractually bound to use the data only for the purposes for which it was shared.

5. User Rights & Choices

You may:

  • Access or update your account information

  • Request deletion of your account or personal data

  • Opt out of marketing communications

  • Manage cookies and tracking preferences

To exercise these rights, contact us at support@crossoversymmetry.com.

6. Children’s Privacy

ArmCare does not provide services to children under the age of 13.
Users who have not reached the age of majority in their jurisdiction must have a parent or guardian’s consent to use the Service.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their content or privacy practices. You should review the privacy policies of any external sites you visit.

8. Data Retention

We retain information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When no longer needed, we securely delete or anonymize your information.

9. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of the State of Florida. Any disputes related to this Privacy Policy shall be resolved in accordance with the American Arbitration Association (AAA) arbitration clause in our Terms of Service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of the Service after updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Crossover Symmetry LLC
support@crossoversymmetry.com
225 5th Ave, Suite 2
Indialantic, Florida 32903
303.403.0126